Returns & Refund Policy

When people shop at Modafinil-Sydney.com, we care about them and strive to meet their needs by offering great products, safe payment options, and reliable customer service.
In our Returns & Refund Policy, you can find out what to do and when to ask for a refund, reship, or return your order if something goes wrong.

1. Order Accuracy and Quality Guarantee

Each order's wrapping undergoes a strict check before it is sent out to ensure it is correct, of good quality, and safe.
We promise that if you receive a wrong or damaged item, we will gladly replace it or issue a refund.

2. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:

• If your package doesn't arrive by the due date (after taking into account possible delays at the post office or customs)
• The item you received is incorrect, broken, or not working correctly.
• Your package was lost in transit, as confirmed by tracking or a courier investigation.

We do not issue refunds if:

• If the customer's shipping address is wrong or information is missing, the item cannot be returned.
• Because of restrictions on what could be brought into the country, the package was either turned down, returned, or seized by customs.
• After the package arrived, the customer changed their mind and didn't buy.

3. Lost or Delayed Orders

If your order has not arrived:

• Check your tracking link to see what the carrier has to say.
• If you haven't heard from us within 15 business days of dispatch, please email support@modafinil-sydney.com.
• Once confirmed lost, we will resend your order free of charge or issue a full refund, depending on your preference.

4. Damaged or Incorrect Items

Get in touch with our team within 7 days of receiving your package if it arrives broken, defective, or not as ordered.

• A clear picture of the goods and packaging
• Your order number and a short message about the problem

Once verified, we will either:

• We'll either send you a free replacement item or
• Refund to the way of payment you used the first time.

5. Returns

Because pharmaceutical and supplement products work differently, we can't accept opened or used items.
Within 14 days of delivery, sealed, unopened items can be returned, provided they are still in their original condition.

To request a return:

• Please email us at support@modafinil-sydney.com
• Include your order number and reason for return
• Please wait for our team to provide a Return Authorisation and instructions

Please note:

• Customers are responsible for return shipping costs unless the return is due to our error.
• Refunds are issued only after we receive and inspect the returned product.

6. Refund Processing Time

Once approved, refunds are processed within 5–7 business days and returned via the original payment method.
Depending on your bank or payment provider, it may take an additional 3–5 business days for funds to appear in your account.

7. Cancellations

You can ask to cancel your order up to 12 hours after making it, as long as it hasn't been processed or shipped yet.
If your order has already been sent, you can't cancel it or get your money back until you get it and look it over.

8. Customs and Legal Responsibility

Before you place your order, please make sure that it is legal for you to bring Modafinil and similar goods into your country.
Modafinil-Sydney is not responsible for delays, rejections, or seizures caused by customs.
In this case, we are unable to offer returns.

9. How to Request a Refund or Reshipment

To submit a refund or reshipment request, please email:

10. Policy Updates

Modafinil-Sydney reserves the right to update or modify this policy at any time without prior notice.
Any changes will take effect immediately upon posting to this page.

Modafinil Sydney – Trusted. Reliable. Discreet.
We value your trust and aim to make every order simple, safe, and worry-free.
Our refund and replacement process is designed to ensure complete customer satisfaction every time you shop with us.