Privacy Policy

2. Information We Collect

(a) Information You Provide Directly

You may voluntarily provide personal information when you:

• Fill out a contact or enquiry form
• Subscribe to our newsletter
• Register for an account (if applicable)
• Leave comments or feedback
• Communicate with us via email or social media

This information may include:

• Full name
• Email address
• Phone number
• Postal address (if shipping applies)
• Payment details (for purchases, if enabled)
• Any other information you choose to share with us

(b) Information Collected Automatically

When you visit our Site, specific data is collected automatically, such as:

• IP address
• Browser type and version
• Device and operating system details
• Pages viewed, time spent, and referral links
• Cookies and tracking technologies (see Section 6)

3. How We Use Your Information

• To respond to enquiries or support requests
• To process and confirm orders (if applicable)
• To send newsletters or promotional materials (with your consent)
• To improve our website’s performance, usability, and content
• To comply with legal obligations or resolve disputes
• To prevent fraud or unauthorized access

We will never sell, rent, or trade your personal data to third parties.

4. How We Share Information

• Service Providers: We use third-party partners (e.g., hosting, analytics, and email services) who are bound by confidentiality agreements.
• Legal Requirements: We may disclose information if required by law.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred for continuity.

All third-party providers comply with Australian privacy and data protection standards.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect your data from misuse, loss, unauthorized access, or disclosure, including:

• Secure servers and encrypted data transmission (SSL/TLS)
• Restricted access to personal data
• Regular software and security updates

While we maintain high security standards, please note that no internet-based service is completely risk-free.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and collect analytics. Cookies help us:

• Recognize returning visitors
• Customize your browsing experience
• Monitor website traffic and performance
• Deliver relevant content or ads (if applicable)

You can manage or delete cookies in your browser settings. Disabling cookies may affect certain site features.

We may use tools like Google Analytics or Meta Pixel for anonymized traffic data — these do not collect personally identifiable information.

7. Your Rights and Choices

• Access your personal data
• Correct or update information
• Withdraw consent for marketing
• Request data deletion (where legally possible)

To exercise your rights, contact us via the details below. We aim to respond promptly.

8. International Data Transfers

In some cases, your information may be stored outside Australia. We ensure these recipients provide privacy protection comparable to Australian law.

9. Links to External Websites

Our Site may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in technology, laws, or our services. Please check this page regularly for updates.